About Us
Who will look after you
One case manager from airport pickup to follow-up.
01Roles
Three roles, each with its own part
| Role | Responsibilities | Languages | Headcount |
|---|---|---|---|
| Advisor / case manager | Receives requests, collects records, issues quotations, stays in touch throughout | Chinese · English; other languages [TBC] | [TBC] |
| Medical advisor | Reviews records, liaises with partner hospital departments and relays the assessment | [TBC] | [TBC] |
| Delivery and accompaniment staff | Airport pickup, accommodation, accompaniment and interpretation at visits, report collection, follow-up | [TBC] | [TBC] |
Names and photos of team members are shown only with their consent.
Response
When we reply
- First response
- Usually within 24 hours for enquiries sent within service hours
- Service hours
- [TBC]
- Time zone
- [TBC]
- Languages
- Chinese · English (more languages to be confirmed)
Submit your records and get an assessment
Assessments are issued by the relevant department at a partner hospital, with grounds and limitations. Your records are used only for this medical service assessment.
Usually replied within 24 hours during service hours · Records can be deleted on request