01What we collect and why
We collect only what is needed to assess your case and quote for it. The table below matches the fields of the enquiry form one to one:
| Information | Purpose | Shared with |
|---|---|---|
| Name (original and in Latin letters) | To communicate with hospitals and for visa and identity documents | Partner hospitals and invitation-letter processing, to the extent necessary |
| Country / region, city | Assigning an advisor; visa and itinerary preparation | Internal use |
| Contact method and preferred language | To contact you and send acknowledgements and quotations | Internal use; sent through the messaging app or email you chose |
| Time zone and best times to reach you | To avoid contacting you at inconvenient hours | Internal use |
| Program of interest, preferred arrival month, companions, budget | Matching options and resources; quotation | Internal use; shared with partner hospitals when necessary |
| Condition summary, diagnosis status, records available | Deciding whether an assessment can go ahead | Our medical advisor and the relevant partner hospital department |
| Uploaded medical records, imaging and reports | Issuing the assessment | Authorized staff only; viewing and downloads are logged |
| Source page, UTM parameters, site language | Measuring where enquiries come from and how channels perform | Internal use; analytics cookies only with your consent |
| Version and time of privacy and marketing consent | Compliance records | Internal use |
We do not ask for sensitive information that has nothing to do with the service.
02Who we share it with
Your information is shared only as far as needed to provide the service: your advisor, our medical advisor and delivery staff, and the partner hospital staff needed to issue an opinion. Before using any third-party storage, email, messaging or analytics service we complete an assessment and sign data-processing terms. List of service providers [TBC].
03Cross-border transfer
Your information may move between storage, email and messaging tools in and outside China. The exact transfer paths, storage locations and safeguards are [TBC]. We will update this section once they are confirmed.
04Retention
Retention periods for each kind of record are [TBC]. A review is triggered before they end, after which records are deleted or the period is extended.
05Your rights
You may at any time ask to access, correct or delete your information, or withdraw your marketing consent and case-use authorization. Email contact@tbc; we handle requests through a defined process and keep only the record of having processed them. Handling time [TBC].
06Minors and companions
Records for a minor need the consent of a parent or guardian. Information about companions is subject to the same data-minimization and deletion rules.
07Contact us
For privacy questions or complaints, contact contact@tbc. Company: [TBC].