Payment, refunds & invoices
Medical fees and our service fee are paid separately. The rules are set out clause by clause in the service agreement.
How to pay
- Service fee
- Payment methods and currencies [TBC]
- Medical fees
- Paid directly to the hospital by the hospital's accepted methods; we do not handle it
- Exchange rate
- How exchange rates are applied when several currencies are involved [TBC]
We do not charge anything that is not listed in the written quotation.
When to pay
- 1
Accept the written quotation
The quotation states inclusions, exclusions and validity. Accept it within the validity period; after that a new quotation is needed.
- 2
Sign the service agreement
Scope, fee structure and responsibilities are set out in the agreement.
- 3
Pay the service-fee deposit
Deposit percentage and how receipt is confirmed [TBC].
- 4
Visit the hospital
Medical fees are paid by the patient directly to the hospital.
- 5
Settlement
Accommodation, transport and similar items are settled as incurred and confirmed item by item beforehand.
If you change your mind or stop
- Cancelling the service
- Refund rules for cancelling before service starts [TBC]
- Stopping during service
- How costs for services already provided are settled [TBC]
- Refunds from the hospital
- Refunds of medical fees follow the hospital's rules; we help with communication
- Records and restart
- The reason is recorded; if you come back later, your earlier records can be reused
The rules above are governed by the signed service agreement. Terms of Service
Issuing and obtaining
- Service fee
- Type of invoice or receipt and how it is issued [TBC]
- Medical fees
- Issued by the hospital; we help translate and organize them, and they can be used for insurance claims
- How to request
- Contact your case manager or email contact@tbc
Submit your records and get an assessment
Assessments are issued by the relevant department at a partner hospital, with grounds and limitations. Your records are used only for this medical service assessment.
Usually replied within 24 hours during service hours · Records can be deleted on request