Costs & Insurance
Insurance & direct billing
Whether direct billing or reimbursement is possible depends on your policy and your insurer.
Current status
Cooperation and direct billing
- Direct billing
- Shown only after a cooperating insurer confirms it in writing [TBC]
- Cooperating insurers
- No insurer has authorized public display in writing yet
- Eligibility pre-check
- Requires written confirmation from the insurer [TBC]
Until written authorization is obtained, no insurer's name or logo is shown.
If you have insurance
Check before you use it
Whether a claim is accepted is decided by your insurer under your policy. Before you travel, we suggest confirming with your insurer:
- Whether overseas treatment is covered, and this type of program
- Whether prior approval or a designated hospital is required
- Which documents must be submitted, and by when
We can provide:
- Cost statements and hospital receipts (issued by the hospital; we help organize them)
- Translations of records and reports
- A statement of visit dates and programs [TBC]
Submit your records and get an assessment
Assessments are issued by the relevant department at a partner hospital, with grounds and limitations. Your records are used only for this medical service assessment.
Usually replied within 24 hours during service hours · Records can be deleted on request