Five stages, one case manager
Five stages, handled by one case manager. Timing depends on hospital scheduling and official rules.
Who does what, what is needed, how long
Timings are typical ranges, not promises. They depend on hospital scheduling and official rules.
- 01
Submit your records
Send your materials through the form or WhatsApp / Telegram. Incomplete records are fine — we will tell you what is missing.
- Who
- You start, we assist
- Needs
- Medical records, imaging, pathology, lab results, medication list
- Typical time
- Any time
- 02
Medical assessment
We organize and translate the records, confirm the scope of assessment with the relevant department, and give a preliminary direction and any further tests needed.
- Who
- Our medical advisor + partner hospital department
- Needs
- Translated records, supplementary notes
- Typical time
- About 1–3 working days
- 03
Hospital matching & quotation
We recommend a hospital and department with reasons, and issue a written cost range with inclusions, exclusions and validity period.
- Who
- We coordinate; the hospital issues
- Needs
- Case summary, needs and budget range
- Typical time
- About 2–5 working days
- 04
Invitation letter & visa
We help prepare and submit documents. Visa category, document list and processing time follow the latest official rules; we do not promise approval.
- Who
- The hospital issues the invitation; you apply for the visa
- Needs
- Passport, photo, invitation letter, itinerary and accommodation documents
- Typical time
- Subject to official and hospital scheduling
- 05
Hospital visit & follow-up
Airport pickup, check-in, accompaniment and interpretation during visits, report delivery; after you return home, follow-up and record handover as planned.
- Who
- Our accompaniment team + hospital
- Needs
- Itinerary confirmation, appointment details, deposit receipt
- Typical time
- Depends on the treatment plan
From airport pickup to follow-up after you return home, one case manager stays in touch.
Before, during and after your visit
Before your visit
Submit records, medical assessment, hospital matching and quotation, invitation letter and visa. Most of this can be done online; you do not need to come to China first.
Stages 1–4During your visit
Airport pickup, check-in, accompaniment and interpretation at visits, and report delivery. Names and shifts are listed item by item in the itinerary confirmation and confirmed before you arrive.
Stage 5After your visit
After you return home, follow-up and record handover are arranged as planned.
Stage 5When you pay what
Medical fees and our service fee are separate and paid to different parties.
- Written quotation
- Nothing is charged before you confirm. The quotation states inclusions, exclusions and validity
- Service agreement
- After you accept the quotation you sign a service agreement that sets out scope, fee structure and responsibilities clause by clause
- Service fee
- Set by scope and duration and paid after a written quotation is issued; deposit percentage and timing [TBC]
- Medical fees
- Paid by the patient directly to the hospital at the visit; we do not handle it
- Accommodation & transport
- We can book for you or you can arrange them yourself; settled as actually incurred
For payment methods, refund and cancellation rules see Payment, Refunds & Invoices.
Submit your records and get an assessment
Assessments are issued by the relevant department at a partner hospital, with grounds and limitations. Your records are used only for this medical service assessment.
Usually replied within 24 hours during service hours · Records can be deleted on request